Returns & Exchange
Returns are easy! Place the item(s) in the same box you received your order in along with a copy of your order or ordernumber and name and address, + bankaccountnumber + IBANno. + SWIFTCODE ,pay for return shipping and send! It's that fast and easy!
We stand behind our products 100% and guarantee that every item we sell will give you complete satisfaction or you can return it for a full refund. We strive to provide outstanding quality, value and service and will do everything in our power to make your purchase an enjoyable, convenient and pleasurable experience.
If you are not happy with your purchase, you may return your items within 21 days for a full refund. Original shipping and handling charges (if applicable), are non-refundable. Return shipping charges are the responsibility of the customer. However, these return shipping charges do not apply to products with manufacturers defects prior to leaving our shipping department.We reserve the right to refuse all refunds (at our discretion) for the following reasons:
if the product(s) have clearly been worn and used... i.e. food stains, perfume smells, tears, rips or other signs of use and abuse that were clearly not on the item(s) when shipped. In the very rare instances such as this, we will not refund nor will we return the item(s) until return shipping payment is received. We also reserve the right to cancel any order we deem necessary to anyone for any reason. You will be notified as to our reasons for making that decision. If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company.
How long before I received my refund?
Although we will do everything in our power to credit back your credit card ASAP after receiving your return, please allow 14 business days from the day we receive your package for it to be credited or an exchange made.
Cooling off period
With bouFFante you have another 14 days cooling-off period on top of the statutory 7 working days, which makes a total of 21 days to return the product without giving any reason, starting on the day of delivery. Exceptions are specially assembled products for you. The product can only be returned unused and in the original packaging. For more information, see article 5 of our terms and conditions.
3068 LE ROTTERDAM